WHAT IS 18K GOLD?
The 18k gold is known as gold of 750 thousandths or 18 carats (18/24). That is, for every 24 parts by weight of the alloy, 18 of them are pure gold and the rest are other metals, typically, silver and copper, which give it the ideal hardness and color for jewelry finishes.
ARE ALL LEHONA PRODUCTS 18K GOLD?
Indeed. We recommend that, before buying 18k gold, you verify its appropriate certifications, as it is not 14k, 12k or 9k.
HOW DO I KNOW IT IS, IN FACT, 18K GOLD?
Legally, 18k gold must be verified by an official testing laboratory that guarantees its degree of purity and that it is effectively 18k gold. And that’s exactly what we do with each of our pieces.
CAN I BUY ONLY MEDAL OR CHAIN?
Yes, you can buy all of our parts independently except the clips and hoops.
WHY CREATE YOUR LEHONA ACCOUNT?
Creating your account allows you to check your purchase history, update or modify your data and enjoy many other advantages.
WHAT HAPPENS IF I FORGET MY PASSWORD?
Click on Forgot your password? and enter your email. You will receive a link to that email to create a new password.
HOW DO I CHANGE MY PERSONAL DATA AND EMAIL PREFERENCES?
Through My Account. AccessAccount details where you can change what you need.
Our pieces are made to order so it can take approximately between 4-6 weeks to deliver them to you. If it is an urgent order, please, get in touch by email at firstname.lastname@example.org or through the Contact section.
Once you place the order, you will receive an email, with your order number. You can reach us to ask about your order at any time, whether by email at email@example.com through the Contact section.
MODIFICATIONS AND CANCELATIONS
Once your order has been confirmed, it will not be possible to make changes or cancel it. In the case of some chains, you can start a return process once the package has been received
We apologize. If your package is visibly damaged upon arrival, be sure to indicate your complaints on the delivery note before signing it.
In addition, we invite you to get in touch via email to firstname.lastname@example.org or through the Contact section,sending us the number of your order. Photos will be required, so keep the packaging, the box, the transportation label, and the invoice handy.
WRONG OR FAULTY ORDER
We apologize. Please, get in touch via email to email@example.com through the Contact section, sending us the number of your order. Photos will be required, so keep the packaging, the box, the transportation label, and the invoice handy.
ARE THE JEWELS GIFT WRAPPED?
Yes, of course. Let us surprise you with our sustainable packaging.
All LeHona jewelry is subject to current legal guarantees. These guarantees do not cover: damage resulting from accidents, improper or abusive use of the jewel, the consequences of normal use and ageing of the jewel, damages caused by repairs, or disassembly not carried out in a LeHona’s studio.
Shipping is free in Spain. International shipments have a flat rate of € 50. All our pieces are insured.
You will receive an email as soon as your order is on the way and has been assigned a shipping number. Remember that you can reach out at any time to ask about your order.
If your order has not been delivered within the given period, get in touch and we will take care of locating it as soon as possible.
For more information, drop us an email at firstname.lastname@example.org or leave us a message in the Contact section.
TAX AND CUSTOMS EXEMPTION
Under European Law, all our prices include European VAT. Orders to the Canary Islands, Ceuta, and Melilla or those from outside the EU are exempt from this tax. Therefore, VAT will be automatically deducted from the total at checkout.
After Brexit, all UK orders are tax-exempt and therefore this amount is automatically deducted from the total at checkout. However, please note that VAT will be collected by the UK tax authority once your order arrives in the UK.
Keep in mind that your order may also be subject to import duties and taxes when it reaches its destination and, unfortunately, we cannot know in advance the exact charges that this will entail.
For more information, send us an email to email@example.com or leave us a message in the Contact section.
RETURNS AND REFUNDS
The pieces are handmade to order and exclusive, so we do not offer changes or returns.
There are some chains that may be returned (described in the details)of each chain). If you would like to do so you have 14 calendar days from the date of purchase. The piece must be in perfect condition, in its box, full original packaging, with all its documentation, and the invoice.
To manage the return of the chains, get in touch by email at firstname.lastname@example.org or in the Contact section and we will inform you by email of the steps to follow.
Returns will be made through the same means of payment made in the purchase. The costs of exchanges and returns are borne by the customer. LeHona is not responsible for returns not managed with our transport company.
We offer several payment options: Visa, Mastercard, Amex, and PayPal. Our payment gateway is powered by Stripe.
We are also offering Klarna, BUY NOW – PAY LATER service, where you can split the total amount of your purchase in 3 months, with no interests. More info in this link: https://www.klarna.com/uk/smoooth/.
All credit and debit cards are validated and authorized both by the card issuer and by our bank and Stripe, in order to keep your data safe and avoid possible fraud.
HOW TO TAKE CARE OF YOUR JEWELRY
WHAT SHOULD YOU AVOID?
Avoid exposing your jewelry to rubbing or bumps, since although gold and gems are hard minerals, a strong blow could damage them. We do not recommend that you put them in contact with other jewelry as they could scratch each other.
It is not advisable to put a jewel in contact with chlorine, bleach, ammonia or other abrasive chemicals (hairspray, perfumes or sprays), since they can affect gold and gems.
HOW CAN YOU MAINTAIN YOUR JEWELRY?
We recommend that you clean your jewelry regularly using a mixture of mild soapy water, and if you want a soft brush to remove dust or dirt.
Rinse well and dry your jewelry before storing it, trying to store it in its case or in a cloth bag.
Once every two years, it is a good idea to take them to the jeweler for professional maintenance.
If you have any questions, we are here to help you! Get in touch by email at email@example.com or in the Contact section.